The Etiquette

Appointments
We recommend that reservations be made in advance to guarantee availability. Furthermore, all appointments scheduled for two or more services during one visit will require a credit card authorization to be completed to reserve the time. Please arrive at least 15-30 minutes prior to your scheduled appointment. We cannot guarantee service for late arrivals. Guests who arrive late will be charged in full; unfortunately, we will not be able to make up the lost time, because it would infringe on the proceeding customer.

Consultations
Consultations for procedures are fifteen minutes in length and are complimentary to you. When scheduling appointments for procedures, a credit card must be placed on file to confirm the appointment and you must ask for consulting time.

Cancellations
Cancellations must be made the night before by 6pm for individual salon and spa services to avoid a $30 per service fee. Multiple or group appointments may only be reserved with a credit card and must cancel 72 hours in advance to avoid cancellation fees. Unfortunately, any repeat cancellations will be charged in full for services scheduled. Should we be able to replace any appointments, the fees will be waived.

Gift Certificates and Series Sales
Are to be treated as cash and are not redeemable if lost or stolen. They may be used for services and products and are non refundable

Services
Only guests receiving services are allowed beyond the reception area. We want to ensure that 100% of our attention is given to each guest without interruption.

Pricing Structure
Prices do not include gratuity. The "and up" stipulation with many of our services allows the service provider to analyze individual situations and charge and prescribe accordingly. Should you have any specific question regarding price, please ask.

2011 Albert Luiz Salon. All Rights Reserved.